Useful contacts
Kent Police:
If a crime is in progress or life is in danger, call 999 immediately.
If you are deaf, deafened, hard of hearing or have a speech impairment, a text phone is available on 18000.
For all non-urgent incidents or enquiries, call 101
If you are deaf, deafened, hard of hearing or have a speech impairment, a text phone is available on 18001 101.
For news, advice or details of your neighbourhood officer, visit kent.police.uk
Crime Stoppers: 0800 555 111
Anti-Terrorist Hotline: 0800 789 321
Special Branch Community Engagement Officer - Robin Brenchley - 07528 989208
To find a trader approved by Kent CC Trading Standards, contact Checkatrade.com
or on 0845 408 4866 or Buy with confidence
Reporting What To Whom?
The police, councils and other agencies work together to deal with crime and anti-social behaviour in your community.
How to contact the police or see this website for Kent Police details and links to appropriate services and advice pages.
However, if life is in danger or a crime is in progress, call 999 immediately.
If you are deaf, deafened, hard of hearing or have a speech impairment, a text phone is available on 18000.
Reporting crime and anti-social behaviour by subject...
Abandoned vehicles
Abandoned vehicles must be reported to the council who will arrange for them to be removed.
Abuse and assault
If you have been assault or are being abused, report it. This could include rape, domestic abuse or abuse of a vulnerable adult or child. If life is in danger or a crime is in progress, call 999 immediately. To report incidents or ask for advice, call 101.
Bicycle theft
Avoid the risk of your bike being stolen by getting a good lock and always lock your bike to something secure. If your bike is stolen, report it by calling 101 or by reporting it online.
Bogus callers
A bogus caller or 'distraction burglar' is someone who turns up at your home unannounced, tricks their way into your home steals your valuables or cash. If a crime is in progress or the bogus caller is nearby, call Kent Police on 999 immediately. To report a recent incident, please call Kent Police on 101.
Burglary
If you witness a burglary in progress, call 999 immediately. If you discover you have been burgled, please call 101 to report it.
Car theft
Reduce the risk of having your car stolen by making sure you don't leave car keys on display at home, take valuables from the car when you leave it and always fully close all of the windows. If your car is stolen, report it by calling 101. If the theft is in progress, call 999 immediately.
Dangerous dogs
To report a suspected dangerous dog, call Kent Police on 101. If there is an immediate risk of harm or life is in danger, call 999 immediately.
Dog fouling
Contact your local council to report dog fouling. They will arrange for dog mess to be cleared away and will work with agencies to advise dog walkers of the consequences of not clearing up after their pet. Council enforcement officers can issue on-the-spot fines to anyone caught not picking up after their dog.
Domestic abuse
If you are suffering physical, sexual, emotional or financial abuse or are being intimidated or threatened by a current or previous partner or adult family member, you are a victim of domestic abuse. Remember, you are not to blame and help is available. If you or someone you know is in immediate danger, call 999 immediately. To report a domestic abuse related crime, call Kent Police on 101.
Drinking alcohol in public places
To report ongoing problems with drinking in public places, contact your local council. The council can designate an area as an alcohol control zone which means police officers (and in some cases council wardens) can order people to stop drinking and can seize alcohol. If there is an immediate risk of harm or life is in danger, call 999 immediately.
Driving under the influence of drink or drugs
Driving a vehicle on a road or in a public place while over the legal alcohol limit or under the influence of drugs is an offence. It is also dangerous and leads to accidents causing serious injury or even death. If you know someone is driving after drinking too much or after taking drugs, call the police on 999 immediately.
Drug use and dealing
Report drug related crime to your neighbourhood officer at Kent Police or to Kent Crimestoppers anonymously on 0800 555 111. Kent Police can close down drug factories and arrest anyone in possession of drugs or drug paraphernalia. Offenders could receive a prison sentence and drug dealers can have their assets removed under the Proceeds of Crime Act. Other agencies, including the Kent Drug and Alcohol Partnership, can support drug users and get them onto rehabilitation programs.
Fire
To report a fire in progress, call Kent Fire and Rescue Service on 999 immediately. If the fire is deliberate, they will work with Kent Police and the council to track down offenders and bring them to justice.
Fireworks
It is illegal to sell fireworks to anyone under the age of 18. It is also illegal for anyone under the age of 18 to have fireworks in their possession. If you know of anyone illegally selling fireworks to anyone underage, call 101. It is also against the law to let off fireworks after 11pm and before 7am. Exceptions are Bonfire night (allowed until midnight), New Year’s eve, Diwali and the Chinese New Year (allowed until 1am).
Flooding
To report localised flooding, contact Kent Highway Services on 08458 247 800 or visit the Kent Highway Services web pages.
Flytipping and graffiti
To report fly-tipping or graffiti in progress call Kent Police on 999 immediately. To report fly-tipped waste (so it can be removed) or report suspected illegal waste carriers, contact your local council or Clean Kent on 0845 3450210. In all cases, give as much detail as possible: if possible the location, vehicle registration and a description of the offender.
Fraud and scams
Being a victim of a fraud or a scam can make you feel vulnerable and sometimes people do not want to admit to it. Remember, often those who defraud people are very skilled at doing so. If you think you’ve been a victim of fraud or a scam, call Kent Police on 101. If a crime is in progress, call us on 999 immediately.
Hate crime
Are you, or is someone you know, being bullied, harassed or verbally abused because of your sexual orientation, religion, disability or race? If so, this is a hate incident. To report a hate incident, call Kent Police on 101. If life is in danger or the crime is in progress, call 999. We have specially trained officers who you can speak to in confidence. Or you can call the Kent Homophobic and Transphobic Incident Reporting Line on 0800 328 9162 or the Kent Racist Incident Reporting Line on 0800 138 1624 (both open all day, every day.)
Identity theft
If you think someone is using your personal details without your consent for their own gain, you can report it by calling 101.
Littering
Contact your local council or Clean Kent on 0845 3450210 to report any incidents and they will arrange for the litter to be cleared away. Council enforcement officers can give an on-the-spot fine to anyone caught dropping litter.
Loud music/Noise and rowdy behaviour
If there is an ongoing problem, report it to your local council. Please give the time and place of the incident(s) and a description of the offender(s). The council will then work with local agencies, including Kent Police, to deal with the issue. Persistent offenders of noise nuisance can be given a warning and if ignored, they can be fined and their sound equipment will be seized. If the rowdy behaviour is violent or likely to cause danger to other people call Kent Police on 999 immediately.
Nuisance motorbikes
Report nuisance motorbikes to Kent Police (either to your neighbourhood officer or by calling 101) and we will work with other agencies to deal with the issue. When reporting the issue, please give as many details as possible, for example the registration number of the vehicle, location and direction of travel and description of the offender(s).
Parking (illegally-parked vehicles)
Report illegally-parked cars to your local council. They can deal with cars parked illegally on: yellow lines, school markings, in council car parks, permit areas, bus lanes and disabled bays. If parking restrictions are flouted, council wardens will issue penalty notices. Dangerous and obstructive parking can be dealt with by council wardens and Kent Police who will advise drivers to move their car to a legal place, issue a fine or in some cases have the car removed.
Pot holes
Kent County Council and Medway Council are responsible for repairing potholes. Potholes in Kent, report it online or call 08458 247 800. Potholes in Medway, email Medway Council or call 01634 333333.
Rape or sexual assault
If you are in immediate danger or an assault has just taken place, call Kent Police on 999 immediately. We have specially trained officers who can give you immediate support, make you as comfortable as possible and explain the next steps.
Robbery
If you witness a robbery in progress or the offenders are still nearby, please call 999 immediately. To report a theft after the event, please call 101.
Street lights
Medway Council and Kent County Council are responsible for maintaining street lighting. Problems with street lighting in Kent, report it online or call 08458 247 800. Problems with street lighting in Medway, email Medway Council, call 01634 333333 or visit the Medway Council website.
Terrorism
If you think you have seen someone acting suspiciously, or if you see a vehicle, unattended package or bag which might be a threat, immediately move away and call 999 or the anti-terrorist hotline on 0800 789321.
Theft (From a house, person, vehicle or business).
If the theft is in progress or has just happened, call Kent Police on 999 immediately. You can also report stolen property online through our crime reporting website.
Trees
To report fallen branches and trees, contact Kent Highway Services on 08458 247 800 or visit the Kent Highway Services website.
Trick or treat
While trick or treating can be fun for young people, for older people and other members of the community it can be intimidating. If you go out trick or treating, try to visit friends and family. Always respect those who do not want to answer their door on Halloween.
Untaxed vehiclesUntaxed vehicles should be reported to the DVLA – either call 0300 790 6802 or report an untaxed vehicle online. Kent County Council, Kent Police and local councils run a regular scheme called Operation Cubit to remove untaxed vehicles from the streets. Find out more about how Kent Police and the council are dealing with abandoned and untaxed vehicles.
Uninsured drivers
Driving a vehicle on a road or in a public place without insurance against third party risk is an offence. It also places a burden on other road users. If you know someone is driving without insurance, call 101.
Victim support
If you are suffering abuse or you think someone else may be, read our victim support information for organisations who could help.
Vulnerable adults or children
If you are concerned about a vulnerable adult or child, please report it. If you are concerned for their immediate wellbeing, please call 999 immediately. If you are concerned about a vulnerable child and would like some advice, please call Children's Social Services - 08458 247100 (out of hours emergency number: 0845 7626777) Medway Children's Social Care - 01634 334466 (out of hours emergency number: 0845 7626777) If you are concerned about a vulnerable adult and would like some advice, please call 08458 247100 (08457 626777 out of hours) or the Action on Elder Abuse helpline on 0808 8088141.
If a crime is in progress or life is in danger, call 999 immediately.
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